Your California Privacy Rights

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties and the sra leads companies for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:

We may provide this information in a standardized format that is not specific to you. The designated email address for these requests   legal@improvementquotes.com .

California Consumer Act Privacy Notice

This California Consumer Act Privacy Notice (“CCPANotice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”). For the purpose of this CCPA Notice, personal information applies to “Personal Information” as defined by the CCPA (also referred to herein as “PI”).

We collect and share the following categories of PI from the corresponding sources and for the corresponding purposes set forth in the table below.

Category of Personal Information

Sources of Personal Information

Purposes for Collection

Categories of Third Parties with whom Personal Information is shared

Purposes of Third Parties Receiving PI

Identifiers

(e.g. Name, Phone Number, Email Address, I.P. Address, Account Name)

Directly from you; authentication partners; Payment Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

improvementquotes.com affiliates; Service Professionals; Vendors which assist us in providing services and running our internal business operations (“Vendors”)

Performing services on behalf of improvementquotes.com processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

Personal Records

(e.g. Name, Phone Number, Email Address)

Directly from you; authentication partners; Payment Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

improvementquotes.com affiliates; Service Professionals; Vendors

Performing services on behalf of improvementquotes.com; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

Consumer Characteristics

Data Enrichment Tools

Delivering services requested by you; marketing

Vendors

Delivering services requested by you; marketing

Customer Account Details / Commercial Information

(e.g. details of service requests)

Directly from you; Data Enrichment Tools; Payment Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

improvementquotes.com affiliates; Service Professionals; Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

Internet Usage Information

(e.g. information regarding your interaction with our services)

Directly from you; analytics partners; advertising partners

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging measuring advertising efficacy

Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com  services; security; fraud prevention; marketing; debugging

Sensory Data

(e.g. recordings of customer service calls)

Directly from you

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving improvementquotes.com  services; security; fraud prevention

Vendors

Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; security; fraud prevention

Inferences from PI Collected

(e.g. your preferences, likelihood of interest in certain of our services)

Data Management providers; advertising partners; internal systems

Delivering services requested by you; Measuring advertising efficacy; marketing; improving improvementquotes.com  services

Vendors

Performing services on behalf of improvementquotes.com; processing and managing interactions and transactions; quality assurance; improving improvementquotes.com services; security; fraud prevention; marketing; debugging

In addition, we may collect, use and disclose your PI as required or permitted by applicable law, or as directed by you, in accordance with this Privacy Policy.

We do not “sell” personal information that we collect from you, in accordance with the definition of “sell” in the CCPA, and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. Further, you can learn more about your choices regarding certain kinds of online interest-based advertising here. We do not represent that these third-party tools, programs or statements are complete or accurate.

Some browsers have signals that may be characterized as do not track signals, but we do not understand them to operate in that manner or to indicate a do not sell expression by you so we currently do not recognize these as a do not sell request. We understand that various parties are developing do not sell signals and we may recognize certain such signals if we conclude such a program is appropriate.

California Consumers have the right to exercise the privacy rights under the CCPA. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected PI. Please follow the instructions below and respond to any follow up inquires we may make.

Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer’s personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.

We will make commercially reasonable efforts to identify Consumer PI that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.

To make a request according to your right to request deletion of your PI set forth below, you may send a request by email (including the email address that you have used to transact with improvementquotes.com ) to legal@improvementquotes.com .

You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date, by sending a request by email (including the email address that you have used to transact with improvementquotes.com) to legal@improvementquotes.com:

You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining, by sending a request by email (including the email address that you have used to transact with improvementquotes.com) to legal@improvementquotes.com .

Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request.

Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Note also that we are not required to delete your PI that we did not collect directly from you.

You may alternatively exercise more limited control of your PI by instead exercising one of the following more limited opt-outs:

We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale and retention and use of your PI as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.

Sale

In cases where we cannot match you with a Contractor within the improvementquotes.com network, we may sell your identifying contact information as well as the nature of your request to our partner network in an attempt to fulfill your request. In the event you make a do not sell request, we will not match you with any of those partner networks in the future. There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. Further, you can learn more about your choices regarding certain kinds of online interest-based advertising here. We do not represent that these third-party tools, programs or statements are complete or accurate.

Linked information

Cookies

A cookie is a small text file that is stored on a user's computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.

For example, when you sign in to our website, we will record your user or member ID and the name on your user or member account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising.

You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.

Web Beacons

Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user's computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence.

Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.

Mobile Device IDs

If you're using an app, we use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We do this to store your preferences and track your use of our apps. Unlike cookies, device IDs cannot be deleted. Ad companies use device IDs to track your use of the app, track the number of ads displayed, measure ad performance and display ads that are more relevant to you. Analytics companies use device IDs to track information about app usage. We share device IDs with service providers who power certain features, such as voice recognition.